ISO/TS 9002:2016 is a standard technical specification titled "Quality management systems, Guidelines for the application of ISO 9001:2015". This document is designed to assist organizations in implementing and provides guidance on the interpretation of ISO 9001:2015. ISO 9001:2015 outlines requirements for establishing a quality management system (QMS) in an organization and ISO/TS 9002:2016 provides guidance on how to implement and use these requirements in ISO 9001:2015.
In this blog, we are going to take a look at the purpose and importance of ISO/TS 9002:2016, how it works with ISO 9001:2015, and what value it brings to organizations with a desire to improve their QMS.
Introduction
ISO 9001:2015 is acknowledged as the international quality management standard that offers organizations an ideal framework for applying process improvement, customer satisfaction, and quality in the products and services they offer. Implementing a quality management system (QMS) can be a challenging task for an organization, particularly if they are unaware of the concepts of ISO 9001 or if the organization is moving from an earlier version of ISO 9001 to ISO 9001:2015.
It provides information on how organizations can make the high-level requirements of ISO 9001:2015 into operationalization that may be achieved by them using their specific operational and other requirements, making it easier for the organization to implement.
What is ISO/TS 9002:2016?
ISO/TS 9002:2016 is a technical specification that outlines additional guidance for the application of ISO 9001:2015. Unlike ISO 9001:2015, which has mandatory requirements for a QMS, ISO/TS 9002:2016 has no mandatory requirements; however, it provides guidance on some relevant practices and principles that would better support organizations in the application of ISO 9001:2015.
ISO/TS 9002:2016 addresses a plethora of issues, including:
• Making sense of ISO 9001:2015 and its requirements
• Practical examples of how to apply the principles of quality management
• The best practices to improve continual improvement and customer satisfaction
• Directions for SMEs and differing industries
By adopting the guidance in ISO/TS 9002:2016, an organization can deepen its implementation of ISO 9001:2015 by making it fit what they need within their specific organization and with respect to quality management practices.
Key principles of ISO/TS 9002:2016
The ultimate pay direction laid down in ISO 9001:2015 runs through ISO/TS 9002:2016, wherein the QMS core principles are outlined. These principles are of utmost importance in developing a thriving QMS and can be categorized as follows:
1. Customer Focus: The key to ensuring quality management is customer satisfaction. ISO/TS 9002:2016 stresses that companies must understand customer needs, meet their expectations, and, wherever possible, exceed them. Organizations must establish processes to achieve customer satisfaction and seek inputs from customers for use in the design and review of their goods and services.
2. Leadership: Solid leadership commitment is needed to undertake the QMS. ISO/TS 9002:2016 emphasizes that leaders should create an environment encouraging engagement, with clear communication about quality objectives. Leaders should promote a quality culture with an organization-wide view, and manage resource allocation with this in mind.
3. Engagement of People: The motivation and competency of the workforce required to meet quality objectives is describe. ISO/TS 9002:2016 acts as a guide to foster employee engagement, ensuring that the personnel are motivated and competent, committed to competency in achieving quality objectives.
4. Evidence-Based Decision Making: Very little will be accomplished without making informed decisions in systematic ways, and also achieving consistent results. To allow organizations to find and enhance facilities with opportunities for improvement and review the effectiveness of their QMS, ISO/TS 9002:2016 also provides guidance on collecting and analysing information to support decision-making.
5. Relationship Management: Solid relationships with suppliers, partners, and other stakeholders are very important in achieving sustainable success. ISO/TS 9002:2016 suggests organizations to take a pro-active approach to relationship management that allows for mutually beneficial results to enhance performance and sustain quality.
How ISO/TS 9002:2016 Supports ISO 9001:2015 Implementation?
ISO/TS 9002:2016 is a useful companion document to organizations using ISO 9001:2015. ISO 9001:2015 provides the requirements and the framework for establishing a Quality Management System (QMS), while ISO/TS 9002:2016 provides practical guidance, including examples and direction to meet the requirements of ISO 9001:2015.
1. Structural alignment to ISO 9001:2015
ISO/TS 9002:2016 also structurally aligns with ISO 9001:2015, (the clauses and sections), so organizations can cross-reference the two documents easily and use the guidance in ISO/TS 9002:2016 as a guide to interpreting how the high-level requirements in ISO 9001:2015 apply to their organizational context.
2. Practical Guidance for SMEs
ISO/TS 9002:2016 is a fantastic supplementary document in the case of SMEs sometimes difficulty in fully understanding and applying the ISO 9001:2015. The specification creates simplified, practice-based examples relevant to SMEs, to allow them to implement ISO 9001:2015 without going through exhaustive secondary resources.
3. Supporting Continuous Improvement
The ISO/TS 9002:2016 guidance lends support to a focus on extending the more frequent and higher emphasis on continuous improvement of quality management. It suggests approaches for organizations to review and assess their QMS, determine opportunities for improvement, and implement necessary improvements
What are the benefits of ISO/TS 9002:2016?
Implementing ISO/TS 9002:2016 in conjunction with ISO 9001:2015 brings several benefits to organizations:
1. Enhanced Understanding of ISO 9001:2015: ISO/TS 9002:2016 offers distinct guidance on each of the requirements in ISO 9001:2015 so that organizations can better understand and apply those requirements.
2. Improved Implementation: ISO/TS 9002:2016 helps organizations apply ISO 9001:2015 high-level requirements into actions in the organization, enabling a QMS to be established and maintained.
3. Increased Efficiency: Organizations are able to drive efficiency gains, reduce error patterns, and implement a more streamlined approach by applying the process approach in ISO 9001:2015 with a continual improvement focus.
4. Improved Customer Satisfaction: Improved customer focus, better understanding of customer feedback and developing products and services to their satisfaction.
5. Support for Small and Medium Enterprises: Advice in ISO/TS 9002:2016 is simplified relative to ISO 9001:2015 and takes into account the concerns of small and medium organizations so that ISO 9001:2015 can be implemented without requiring a lot of resources.
Contact us
For more information on ISO/TS 9002:2016 or if you need assistance with certification, Pacific Certifications is here to help. Our team of experts can guide you through the process of implementing ISO 9001:2015 and applying the guidelines provided by ISO/TS 9002:2016.
Contact Details:
- Email: support@pacificcert.com
- Website: www.pacificcert.com
Our services will help ensure that your organization not only meets but exceeds ISO 9001:2015 standards for a robust quality management system. Reach out today to begin your journey toward certification.
FAQs
Q1: What is ISO/TS 9002:2016?
ISO/TS 9002:2016 is a technical specification that provides guidance for the appropriate use of ISO 9001:2015 and is intended to provide practical guidance and examples to help organizations implement their quality management system.
Q2: How is ISO/TS 9002:2016 different from ISO 9001:2015?
ISO 9001:2015 lays out the requirements for a QMS and ISO/TS 9002:2016 provides additional guidance which can help organizations apply those requirements accurately with practical examples and clarifications to assist with implementation.
Q3: Who will benefit from ISO/TS 9002:2016?
ISO/TS 9002:2016 is helpful for all organizations wishing to implement ISO 9001:2015. It is especially useful for small- and medium- sized enterprises that may struggle with the implementation of the standard and appreciate extra information in understanding ISO 9000 standards.
Q4: Can ISO/TS 9002:2016 be used while?
ISO/TS 9002:2016 is not a stand-alone standard, and it is intended to be used to provide guidance, when used with ISO 9001:2015.
Q5: Where can I find more information about ISO/TS 9002:2016?
For more information or to purchase the full standard, visit the pacific certifications website here.
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